Configuring phones for different locations

You can perform day-to-day tasks from the contact center, at home, or while traveling by registering Avaya one-X Agent with Communication Manager.

You can select an appropriate profile that has been created to optimize certain features. However, if you are working from multiple locations (from the contact center, from your home, or from a different location), you must configure the Communication Manager IP on the Avaya one-X Agent client to connect to Communication Manager each time you change locations.

Important

Avaya one-X Agent has removed the explicit reference to the Communication Manager license type from its configuration parameters. In this release, Avaya one-X Agent selects User type and the proper license when registering with Communication Manager. In addition the Basic user type, if used in the Desk Phone mode, will select an AGENT_SC (the Elite entitlement) license, and allows IM and Presence.

Avaya one-X Agent offers several options to register with Communication Manager. Depending on your location, telephone set, and network, you can place and receive calls using:

My Computer
Desk Phone
Other Phone

This section provides prerequisites and steps to set up each configuration. If you are not sure about the configuration type, contact your system administrator.